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Billing, cancel & restore
Use this page to cancel a recurring VIP subscription or ask about a one-time purchase. New checkouts are processed by Waffo Pancake when that checkout is enabled. Existing Subotiz and Creem purchases stay valid and keep billing with the original processor until you cancel them.
1. Waffo Pancake (new purchases)
If your receipt or bank statement shows Waffo / Waffo Pancake, cancel or update the payment method in the customer portal — no password required. Use the email from checkout; Waffo sends a magic link.
Monthly VIP cancelled here stops at the end of the current paid period. You keep access until that date. Lifetime VIP and Face Test unlocks are one-time; there is nothing to auto-renew.
2. Subotiz (existing subscriptions)
If you subscribed before the Waffo switch — order IDs often start
with gmm_ or gml_ — Subotiz still bills
you. Email
support@omogglegame.com
from the checkout email and include the order ID. We cancel in the
Subotiz dashboard, usually the same business day. Access continues
through the period already paid.
3. Creem (legacy one-time)
Older Omoggle Pro / Deep Face one-time receipts may show Creem or
Armitage Labs and an ord_ order ID. Those purchases
do not renew. For a refund inside the window in our
Refund Policy, email support with that ID.
4. Restore access on a new device
Bind the checkout email after payment, then use the restore-code flow on the new device. Or email support with the order ID and the email used at checkout.
5. Advertising
The free arena may show Google AdSense ads. Paid VIP does not currently remove ads unless your legacy Pro unlock included that perk. See the Privacy Policy and Cookie Policy.
Related: Cancellation Policy · Refund Policy · Terms · Pricing