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Cancellation Policy
How to cancel a purchase, an account, or a recurring VIP subscription. Refunds after cancel: Refund Policy. Start here: Billing.
1. Free play accounts
Clear site data for omogglegame.com to drop the
local profile. To delete the server-side ELO / match record,
email
support@omogglegame.com
with your device ID or nickname. Verified deletions complete
within 30 days (GDPR Art. 17).
2. Monthly VIP (auto-renew)
Omoggle VIP Monthly is USD $4.99 per month until you cancel. Cancel online at any time:
- Waffo Pancake (new checkouts) — customer portal using the checkout email. Also linked from /billing.
- Subotiz (existing subscribers) — email
support from the checkout email with your
gmm_…order ID. We cancel in the Subotiz dashboard the same business day when possible.
Cancellation takes effect at the end of the current paid period. You keep access until that date; no further charges. We send a confirmation to the billing email. There is no extra fee to cancel. This page is the in-product cancel path required for subscription products — you do not have to call or mail a letter.
3. One-time purchases (Lifetime VIP, Face Tests, legacy Creem)
Lifetime VIP, Face Tests, and old Creem / Omoggle Pro orders do not auto-renew. Nothing to cancel in the billing sense. For money back, use the 14-day window in the Refund Policy.
4. Cancellation by us
We may cancel or suspend your account or purchase if any of the following occur (in each case the relevant clause of our Terms of Service or Acceptable Use Policy governs):
- Material breach of the Acceptable Use Policy (for example inappropriate on-camera conduct, harassment, anyone under 18, or disguising who is on camera).
- Repeated chargebacks, refund-cycle abuse, or evidence of "friendly fraud".
- Operation of automated, scripted or otherwise inauthentic match traffic.
- A legal order or take-down notice we are required to comply with.
Where the cancellation is due to user misconduct under the Acceptable Use Policy, no refund is owed (Refund Policy §4). Where the cancellation is for our convenience and not your fault, we will refund any unused paid period.
5. EEA / UK 14-day cooling-off statutory right
If you are a consumer in the EEA, UK or Switzerland, you may have a statutory 14-day cooling-off period. We still grant the 14-day no-questions refund in Refund Policy §1. For Face Tests, using the paid result may limit withdrawal of a fully delivered digital service where the law allows that exception.
6. How to contact us about a cancellation
One channel for everything cancellation-related: support@omogglegame.com. Please include the order ID from your receipt. You can also use /billing. We aim to respond within 3 business days.