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Refund Policy
This page explains refunds for Omoggle VIP and Face Tests. Refunds are issued by the processor that charged you (Waffo Pancake for new checkouts, Subotiz for existing subscriptions, Creem for legacy one-time orders) back to the original payment method. Changing these policies does not cancel an existing Subotiz or Creem purchase.
1. 14-day no-questions-asked refund
You can request a full refund within 14 days of the charge for:
- the first Omoggle VIP Monthly payment;
- Omoggle VIP Lifetime (one-time);
- a Face Test single or the all-four bundle, if you have not already consumed the paid result in a way that cannot be reversed (we still honor EU/UK cooling-off rights).
Email
support@omogglegame.com
with the checkout email and order ID
(wgm_ / gmm_ / gml_ /
ord_ or the ID on your receipt).
Once approved, the refund is started with the original processor and typically lands in 5–10 business days, including tax collected at checkout.
2. Renewals after the first month
Later monthly VIP renewals are generally not refunded once the new period has started, except for duplicate charges, verified outages over 72 hours caused by us, or mandatory consumer law. Cancel anytime at /billing to stop the next renewal.
3. Beyond 14 days
We will still consider: duplicate or accidental charges; a technical issue that blocked the paid feature and that we could not fix; longer cooling-off rights in your country (EEA/UK/CH distance contracts).
4. Merchant-of-Record refunds
Waffo Pancake, Subotiz, or Creem may issue a refund on their own authority (including to prevent a chargeback). We accept those MoR-level refunds.
5. When we may decline
- Repeated buy-and-refund abuse or friendly fraud.
- Account suspended for violating the Terms or Acceptable Use Policy.
A decline does not waive mandatory consumer-protection rights.
6. Chargebacks
If you do not recognize a charge from Waffo, Waffo Pancake, Subotiz, Creem, Armitage Labs, or Omoggle, email us before opening a card dispute. We aim to reply within 3 business days.
7. Contact
support@omogglegame.com · Cancel or manage billing · Cancellation Policy